Treating Customers Fairly Assessment Application

£229 will get you access to our self-assessment software

£70 extra will allow you to participate in PCP’s UK wide benchmarking survey

In these profoundly difficult times, with consumer spending under serious attack, and with ever greater media coverage over regulatory or compliance issues, “treating the customer fairly” is a vital business consideration. The FSA have clearly defined the issues from a consumer perspective and the challenge for companies now is to identify practical and pragmatic procedures in a cost effective manner to ensure they comply.

By December 2008 all firms need to be able to convince the FSA that their processes, protocols and procedures are fit for purpose and comply. The company challenge is to ensure that it is compliant and remains so. The majority of solutions to these problems are expensive, time consuming and rarely operationally focused.

Practical Change People, due to their operational expertise, have developed an easy to use, self-assessment TCF system based around the FSA’s six outcomes which, in addition to being user-friendly, is also operationally focused - and crucially only £229 including VAT for the standard version, and £299 for the enhanced benchmarked version. If required you can upgrade to this after completion of the standard version for an extra £70 and receive key benchmarking data profiling your responses against the other organisations who have already submitted returns.

The image below illustrates a sample question from our standalone TCF self assessment application:

The tool enables the firm to rapidly assess their current performance against the expected TCF standards thus producing useful insight, identification of concerns, information for operational management teams as well as executive boards to act upon.

The assessment programme contains 21 sections, containing 132 specific statements that relate to the key drivers for TCF.

All this is only £229 including VAT - a low cost for peace of mind. For an extra £70 you can participate in PCP’s UK wide benchmarking survey.

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